Maintenance of applications is usually one of the more time-consuming aspects being dealt with by in-house tech support teams. If your aim is to free your Tech staff, or to partner with an established team to manage applications for you, then SVI is your logical choice.
SVI maintains and troubleshoots systems for clients, following very strict procedures for problem resolution. SVI provides tools for on-line reporting and for building knowledge databases. We also provide you with a 24X7 helpdesk that can respond to your needs immediately, and to mobilize project teams to immediately fix your reported problems.
I. Product Support
Production Support includes the following major services:
Production Abends - resolution of cases where a job abnormally ends
Incidents - resolution of production problems that are not abends, such as user-reported problems, online system problems
Job Monitoring - proactive monitoring of batch processing
Help Desk - 24x7 support for Data Center calls
II. Application Support
Application Support includes the following major services:
Technical Enhancements - from impact assessment, analysis, design, construction, testing implementation and post-implementation of technical requirements such as system upgrades and conversions.Technical Enhancements - from impact assessment, analysis, design, construction, testing implementation and post-implementation of technical requirements such as system upgrades and conversions.
Preventive Maintenance - identifying, developing and implementing permanent fixes to existing/recurring problems, or preventive fixes to potential problems.
Data Center Requirements - tape cleanup, DRTs, cleanup, hardware changes
- Performance Tuning - efficiency measures
Documentation - documentation of key systems processes, designs, procedures.
III. User Support
User Support includes the following major services:
Ad-hoc Requests - user requests not related to a problem such as new reports, data extracts.
User Enhancements/Work Requests - covers analysis, design, construction, testing implementation and post implementation of major user requirements such as new functionality, change in processing / functionality.